At Famy Finance, we respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy outlines what data we collect, how we use it, and how we protect it when you use our mobile application. By installing and using the Famy Finance app, you agree to the terms of this policy.
We only collect data that is necessary to evaluate credit eligibility, verify identity, reduce fraud risk, and comply with regulatory obligations. With your consent, we may collect the following information:
Financial SMS messages (limited to banking-related content)
List of installed financial apps
Device details (model, OS, language, ID, network)
Camera and storage access (for KYC documentation)
In-app usage behavior (non-personal analytics)
We access your SMS inbox to read only financial messages from the past six months, including bank alerts, salary credits, EMI notifications, and transaction confirmations. This data helps us assess your creditworthiness.
We do not access personal, promotional, or OTP messages.
Data is encrypted and securely uploaded to https://api.famyfinanceapp.com.
After evaluation, the data is permanently deleted.
We collect the complete list of applications installed on your device. This information is analyzed to understand financial behavior patterns and to support fraud prevention measures.
Details of applications are not used for any unrelated purpose.
All metadata is securely transmitted to https://api.famyfinanceapp.com and permanently deleted after processing.
Collection is carried out only with your explicit consent.
We collect:
Device brand and model
OS version and language
Screen resolution
Device ID
Network type
This data is used for fraud detection, device compatibility, and app performance optimization.
All collected device data is securely uploaded to https:/api.famyfinanceapp.com
The data is deleted after verification is complete.
No information is shared with third parties.
Used solely to capture required documents such as ID proof, address proof, and selfies for KYC.
The camera is activated only when you choose to upload KYC documents.
Captured images are securely transmitted to https://api.famyfinanceapp.com and deleted after successful verification.
There is no background or unauthorized use of the camera.
Allows you to manually upload saved KYC files from your phone.
Only files you explicitly select are accessed.
These files are securely uploaded to https://api.famyfinanceapp.com and deleted after use.
We do not scan or access other folders or files.
We use internal analytics to track screen interactions, navigation flow, and session durations. This helps us improve performance and detect technical issues.
Usage data is anonymized, securely transmitted to https://api.famyfinanceapp.com, and deleted after short-term analysis.
No personally identifiable behavior is tracked.
This data is not shared with third parties.
We collect approximate (coarse) location data from your device. This helps us verify service availability in your region and support security checks.
Precise (GPS-level) location is not collected.
Location data is securely transmitted to https://api.famyfinanceapp.com and deleted after processing.
Collection takes place only with your consent.
We use collected data for the following purposes:
To assess your credit eligibility
To comply with KYC and regulatory standards
To detect fraud or suspicious activity
To improve app features and user experience
To send important service-related notifications (only with your consent)
Your data is retained only as long as necessary to fulfill the purpose it was collected for, or as required by law.
Data is permanently deleted after your loan is closed and your account becomes inactive, unless retention is legally mandated.
You may request deletion of your data at any time via the app or by contacting us.
We cannot process deletion if you have an active loan or pending repayments.
We use strict technical and organizational measures to protect your information, including:
End-to-end encryption
SSL-secured transmission
Firewalls and intrusion detection systems
Role-based access controls
Regular security audits
These measures ensure your data is protected from unauthorized access, alteration, or misuse.
We do not sell your data to any third party.
We only share your information with:
Our registered Non-Banking Financial Company (NBFC) credit partner who provides lending services
Government or regulatory authorities if required by law
Authorized service providers who support our app infrastructure under strict confidentiality agreements
As a user, you have the right to:
Request access to your personal data
Request correction or deletion of inaccurate or outdated information
Withdraw any previously granted permission
File a complaint regarding misuse or unauthorized access
To exercise your rights, please contact us at: support@snehbalfinancial.com
If you have any questions about this Privacy Policy or wish to raise a concern regarding your personal data, please contact our support team:
Email: support@snehbalfinancial.com
This Privacy Policy may be updated periodically. Any changes will be posted on this page with a new effective date. Continued use of the Famy Finance app after any changes indicates your acceptance of the revised policy.
We recommend checking this page regularly to stay informed.